• Fast and easy solution
  • Easy payment - also as instalments
  • Direct contact and personal advice

Did you receive a message from us?

Here you can make a direct payment online or arrange an instalment plan. Because a notification means that we have been appointed by a company from whom you have purchased something, we then take care of your settlement of the outstanding payment. Feel free to contact us by phone or via the contact form. By the way, we speak more than 20 languages.

We answer your open questions - quickly, easily, around the clock.

 

You can settle your account here straight away via the website. You can use different payment methods to do so, including bank transfer via the SOFORT service. Should you have any questions, simply give us a call or send an email. Please make sure you tell us the file number shown on our letter. This enables us to help you with your individual case.

infoscore austria gmbh is a collection company that works on behalf of companies from all kinds of sectors. If you have forgotten to pay a bill, it is possible that your original contract partner has meanwhile transferred the claims to us. This is normal for many large companies. They outsource their receivables management to specialized service providers like us.

On our letter you will find all information about the claim and your contract partner. If you can no longer recall the claim or something is unclear, please get in touch with us. We can then resolve the matter together.

It is important that you still get in touch with us. We would like to engage in dialog with you and find a joint solution for your current financial situation. Perhaps it would be enough to postpone the payment date or agree on payment by installments with us. You can select a suitable option via the portal. Alternatively, you can give us a call.

The collection process will still go ahead. In this case, it is possible that additional costs and interest are incurred. Therefore, please get in touch with us today. We will inform you about the outstanding claims we hold. Moreover, we will agree on dates of payment that are realistic for you and which you are comfortable with.

You can check the status of your claim by registering here. Please note that it can take a few days for your payment to reach our account. If receipt of payment has still not been confirmed after a few days, please give us a call in case of any doubt.

If you have already made a payment to your contract partner, please send us evidence of payment. You can upload this in the contact form via the portal or send it to us by post. If your payment was settled after the due date and the collection process was already started, costs are incurred for the process. In this case, you also need to pay these costs.

This may happen if you have not responded and the claim arose a while ago. Please respond to the action for collection within 14 days by settling the outstanding claim including costs and interest or by getting in touch with us.

Please do not ignore the letter in any case. We can only clarify the matter after we hear from you and thereby prevent additional costs for you. Contact us straight away via the portal or by phone. You can also send us evidence of the possible error, such as a payment confirmation. We will clarify the matter with your contract partner and stop the process. If we find that your complaint is justified, we will promptly inform you and discontinue the process. However, if the claim is justified, the process will continue.